POLICIES

On this page you can find copies of our Privacy Policy and Website Terms of Use.

Bright Patch Cafe – Privacy Policy

Last updated: 02 September 2025

1. Our Promise to You

At Bright Patch Café, we love good coffee, friendly conversations, and treating your privacy with the same care as we treat our muffins. We follow the Australian Privacy Principles under the Privacy Act 1988 (Cth) and Queensland rules, and we go the extra mile to keep your details safe.

2. How We Collect Information

We may collect your personal information when you:

Order online, in person, or over the phone
Sign up for our newsletter or loyalty program
Enter competitions, giveaways, or promotions (including in café ones, like dropping a business card in a jar)
Join events or tastings we host
Connect with us on social media
Browse our website (via cookies and tracking tools)
Share your details with our trusted service partners (like delivery or booking platforms)

We may also get public information about you if you’ve interacted with our social media channels.

3. What We Collect

Depending on how you interact with us, we may collect:

Name, email address, phone number, postal address
Payment details (processed securely via third-party systems – we don’t store your card numbers)
Order history & preferences
Special notes like allergies, dietary needs, or accessibility requirements
Digital information like IP address, browser type, device, location data (if you allow it)
Social media profile names if you message or comment on our pages
Competition entries or survey responses

4. Why We Collect It

We use your information to:

Process your orders and reservations
Organise and run events, promotions, and competitions
Personalise your experience in store and online
Send news, offers, and updates (only if you’ve said “yes please”)
Improve our menu, services, and website functionality
Meet our legal and regulatory requirements
Protect against fraud or misuse of our services

5. Cookies & Tracking 🍪 (who doesn’t love a cookie?)

We use cookies, pixels, and analytics to:

Remember your preferences
Understand how our site is used
Tailor promotions to your interests

You can adjust your browser or cookie settings to limit this.

6. Who We Share Your Info With

We only share your details with:

Service providers (IT, marketing, payments, website hosting, delivery partners)
Event & competition partners (if you have entered through them)
Law enforcement or regulators if required
International providers where needed (e.g., our email system in the USA, booking system in New Zealand) – and we ensure they follow strong privacy protections

7. Sensitive Information

We treat things like allergies, dietary requirements, or accessibility notes as sensitive. We only collect them when needed to provide a service and we delete them once no longer required.

8. Marketing Messages

We’ll only send you marketing if you’ve opted in. You can unsubscribe or change your preferences any time via the link in our emails or by contacting us.

9. Children & Young People

If you’re under 15, please get a parent or guardian’s consent before giving us any personal details.

10. Retention

We keep your data:

For as long as needed to provide our services or as required by law (e.g., payment records for 7 years)
OR until you ask us to delete it (unless we need to keep it for legal reasons)

11. Links to Other Sites

If we link to other sites (like delivery apps or social media), their privacy rules apply – not ours.

12. Your Rights & Complaints

You can:

Ask to see what we hold about you
Ask us to correct or delete your details
Withdraw your marketing consent at any time

Making a complaint:

Email us at: privacy@brightpatchcafe.com.au explaining your concern.
We’ll reply within 30 days.
If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

13. Amendments:

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:
Bright Patch Café Pty Ltd – ABN: 52 684 901 639
Email: privacy@brightpatchcafe.com.au

Bright Patch Cafe Website & Cafe Terms of Conditions of Use

Part A – Website Terms & Conditions

Consent

By accessing or using the Bright Patch Café website (www.brightpatchcafe.com.au) (“Website”), you agree to these Website Terms & Conditions (“Website Terms”) and our Privacy Policy. If you do not agree, you must immediately stop using the Website.

1. General Information

Business Name: Bright Patch Café
Location: 22 Main Street, Proserpine, Queensland, Australia
Contact Email: info@brightpatchcafe.com.au
Phone: (07) 4945 3842
ABN: 52 684 901 639

We provide this Website to share information about our café, menu, facilities, and community programs, education. We do not currently offer online sales.

2. Variations

We may vary these Website Terms at our discretion by posting the updated terms on our Website. We recommend you review the Website regularly to ensure awareness of the current terms.

3. Content Accuracy

While we use reasonable efforts to ensure information is accurate, details including menu items, pricing, and events may change without notice. We accept no liability for any loss, damage, or reliance placed on outdated or incomplete information.

4. Licence to Use the Website

We grant you a non-exclusive, revocable, worldwide, non-transferable licence to use the Website in accordance with these Terms. All other uses are prohibited without prior written consent

5. Intellectual Property

All intellectual property rights in the Website content (text, images, graphics, and logos) are owned or licensed by Bright Patch Café. You must not reproduce, modify, distribute, or otherwise use content without prior written consent

6. Privacy and Data Collection

Personal information submitted via the Website is collected in accordance with the Information Privacy Act 2009 (QLD) and our Privacy Policy. We only disclose personal data when required by law.

7. Prohibited Conduct

You must not use the Website for unlawful purposes, to harass or defame, to transmit harmful code, or in any way that competes with our business

8. Third-Party Links

Links to external sites are provided for convenience only. We are not responsible for their content, accuracy, or security.

9. Limitation of Liability

To the maximum extent permitted by law, Bright Patch Café is not liable for any direct or indirect loss arising from your use of the Website

10. Governing Law

These Website Terms are governed by the laws of Queensland, Australia. Disputes are subject to the exclusive jurisdiction of Queensland courts.

Part B – In-Café Terms & Conditions

By entering Bright Patch Café premises at 22 Main Street, Proserpine, and using our facilities, or purchasing food or beverages, you agree to these Café Terms & Conditions.

1. Use of Café Facilities

a) Indoor Play Area

The play area is unsupervised. Parents or guardians must actively supervise their own children at all times.
Bright Patch Café takes no responsibility for any injury, accident, or incident that occurs in the play area.
The play area is designed for children aged [3-15years] Please use appropriately.
Food and drinks should not be consumed inside the play area to maintain cleanliness and safety.
Security cameras are viewing the indoor play area for safety and security purposes, you consent to this, by permitting your child to play in the indoor play area.

b) Book Nook

The book nook operates on a donation and borrowing basis.
Borrowed books should be returned within a reasonable timeframe to ensure availability for other customers, or exchange with another book.
Donated books must be clean and in good condition
We are not responsible for the loss, damage, or quality of donated or borrowed books.
Bright Patch Café reserves the right to remove or relocate books at our discretion.

2. Food and Beverage Service

Menu items are subject to availability and may change without notice.
Customers with food allergies or dietary requirements must inform staff before ordering.
While we take care to minimise cross-contamination, we cannot guarantee an allergen-free environment.
You acknowledge and agree that any bookings will be automatically cancelled if you arrive more than 15 minutes after your scheduled booking time. In such cases, Bright Patch Cafe reserves the right to reallocate your table to other customers.
Specials will not be offered on a permanent basis.

3. Payments

Prices are listed in Australian Dollars (AUD) and include GST.
Accepted payment methods include cash, EFTPOS, Visa, Mastercard, and other options displayed in-store.

4. Conduct & Property Care

Customers are expected to treat café facilities, furniture, and equipment with care.
Any damage caused through negligence or misuse may incur repair or replacement costs.
We reserve the right to refuse service or access to any part of the café if behaviour is unsafe, disruptive, or violates these Terms.

5. Liability

Bright Patch Café is not liable for indirect, incidental, or consequential damages resulting from use of our premises, products, or facilities.
Our liability for any claim is limited to the amount paid for the goods or services in question.

6. Privacy

We collect and use personal information in line with applicable privacy laws. Security cameras monitor this premises; you give permission by entering the café to be recorded for safety and security purposes. These videos will not be available for public viewing, except where required by law.

Information will only be used for operational purposes and will not be shared without consent, except where required by law.

7. Changes to These Terms

We may update these Terms from time to time. Updates will be available on our website and effective upon posting.

8. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes shall be handled in the courts of Queensland.

Contact Us
📧 privacy@brightpatchcafe.com.au
📞 (07) 4945 3842